Shipping

For buyers

  • The artist ships your artwork insured and with tracking, no later than 7 days after payment is received. If the artwork was on display in a restaurant, we'll first arrange its pickup and let you know when it ships.
  • Shipping within Germany is included in the price.
  • As soon as the artwork is on its way, you'll receive a shipping confirmation with a tracking number. Via the link in it, you confirm receipt after arrival and document the condition.
  • Check the parcel as soon as it arrives. If anything is damaged, photograph the damage, upload the photos when you confirm receipt, keep the packaging and contact info@gaumengalerie.de right away — ideally within 48 hours. Your statutory rights remain unaffected.
  • The 14-day withdrawal period starts when you receive the artwork. Right of Withdrawal

For artists: how to ship a sold artwork

  1. Deadline: ship within 7 days after payment is received. The exact date is in the sale email and in your dashboard.
  2. Ship insured for the full purchase price, with tracking and proof of delivery. Note: parcel services often exclude art or cover it only up to €500 — confirm in writing before shipping that your shipping route covers the artwork's full value.
  3. Do not ship artworks over €500 with DHL Paket or DHL Express within Germany, UPS, TNT within Germany, GLS (via parcel shop or app) or Hermes.
  4. Until the buyer has received the artwork, you bear the shipping risk. That's why insurance is mandatory.
  5. Before shipping, photograph the artwork, the open packaging and the sealed parcel with its label, and keep the photos until receipt has been confirmed without damage or any reported damage has been resolved.
  6. The sale invoice is your proof of value if something happens. You will find it in your dashboard under Finances › My receipts.
  7. Pack securely: corner and edge protection, tape over glass, padding, a sturdy box.
  8. Put a note in the parcel, in German, since it is delivered in Germany: „Versand über Gaumengalerie — Datenschutzhinweise: gaumengalerie.de/datenschutz“.
  9. You bear the shipping costs; they are included in the purchase price.
  10. Then choose “Mark as shipped” in your dashboard and enter the tracking number (required) — the buyer is notified automatically.
  11. Use the buyer's name and address only for this shipment and delete them afterwards.
  12. Delay, damage or loss? Please contact info@gaumengalerie.de right away.
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